¾ Quick Setup
This guide walks you through the installation of your SnapGear
appliance. Installing your SnapGear appliance into a well planned
network is quick and easy. However, network planning and design is
outside the scope of this guide. Please take some time to plan your
network prior to installing your SnapGear appliance.
To add a SnapGear appliance to your local area network (LAN), the
basic steps are:
ꢀ
Unpack your SnapGear appliance
Set up a PC to connect to the SnapGear Management
ꢀ
Console
Quick Install Guide
ꢀ
Set up your SnapGear appliance’s password and LAN
connection settings
Set up your SnapGear appliance’s Internet connection
ꢀ
settings
¾ Quick Setup
ꢀ
Set up the PCs on your LAN to access the Internet
Occasionally you will see a box like the following, which contains
important technical information:
¾ SnapGear Warranty
¾ Contact Details
¾ Product Registration
Note: Example.
System Requirements
These steps assume that you have a PC running Microsoft Windows
(95/98/Me/2000/XP) with an Ethernet network interface card installed.
You may need to be logged in with administrator privileges.
For a more a thorough description of configuring your SnapGear
appliance, please refer to the User Manual on your SnapGear CD
(\doc\SnapGearUserManual.pdf).
For troubleshooting and answers to frequently asked questions, contact
your network administrator or consult the Knowledge Base at:
For product compliance information, please refer to the SnapGear CD
(\doc\SnapGearCompliance.pdf).
2
STEP 3
Set up the SnapGear appliance’s password
and LAN connection settings
Launch Internet Explorer (or your preferred web browser) and navigate
to 192.168.0.1.
The SnapGear Management Console will display.
Select Quick Setup Wizard from the center of the page.
You will be prompted to log in. Enter the initial user name and password
for your SnapGear appliance:
User name:
Password:
root
default
Note: If you are unable to connect to the Management Console at
192.168.0.1, or the initial username and password are not accepted,
press the black Reset button on the SnapGear appliance’s rear panel
twice, wait 20 – 30 seconds, and try again. Pressing this button twice
within 2 seconds returns the SnapGear appliance to its factory default
settings.
Select Use the following IP address and enter the following details:
IP address:
192.168.0.100
255.255.255.0
192.168.0.1
Subnet mask:
Default gateway:
Enter and confirm a password for your SnapGear appliance. This is the
password for the user root, the main administrative user account on the
SnapGear appliance. It is therefore important that you choose a
password that is hard to guess, and keep it safe.
Select Use the following DNS server addresses and enter:
Preferred DNS server: 192.168.0.1
Note: If you wish to retain your existing IP settings for this network
connection, click Advanced and Add the secondary IP address of
192.168.0.100, subnet mask 255.255.255.0.
The new password will take effect immediately, and you will be prompted
to enter it when completing the next step.
The Quick Setup Wizard will display.
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Hostname: You may change the name the SnapGear appliance knows
itself by. This is not generally necessary.
Note: This page will only display if you previously selected Manual
configuration. Otherwise skip to the next step.
Enter an IP address and Subnet mask for your SnapGear appliance’s
LAN connection. You may choose to use the SnapGear appliance’s
initial network settings if you are sure no other PC or network device
already has the address of 192.168.0.1.
Manual configuration: Select this to manually specify your SnapGear
appliance’s LAN connection settings.
The IP address will later be used as the gateway address for the PCs
on your LAN. To gain access through this gateway, the PCs on your
LAN must have an IP address within the bounds of the subnet described
by the SnapGear appliance’s IP address and subnet mask (e.g. using
the SnapGear appliance’s initial network settings, 192.168.0.2 –
192.168.0.254).
Skip: LAN already configured: Select this if you wish to use the
SnapGear appliance’s initial network settings (IP address 192.168.0.1
and subnet mask 255.255.255.0) as a basis for your LAN settings. You
may skip to the next step.
Obtain LAN IP address from a DHCP server on LAN (not generally
recommended): Select this if you have an existing DHCP server that you
wish to have automatically configure your SnapGear appliance’s LAN
connection settings. You may skip to the next step.
Take note of this IP address and subnet mask, as you will need them
later on.
Click Next to set up your SnapGear appliance’s Internet connection
settings and connect to the Internet.
Click Next.
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STEP 4
Set up the SnapGear appliance’s Internet
connection settings
STEP 5
Set up the PCs on your LAN to access the
Internet
First, attach your SnapGear appliance to your modem device or Internet
connection medium. If necessary, give the modem device some time to
power up.
If you haven’t already, connect your SnapGear appliance’s LAN Ethernet
port directly to your LAN hub using the straight through Ethernet cable
(blue).
To access the Internet, the PCs on your network must all be set up to
use the SnapGear appliance as their default gateway. This can be done
a number of different ways depending on how your LAN is set up.
If your LAN has a DHCP server already, proceed to STEP 5A.
If your LAN does not have a DHCP server, proceed to STEP 5B.
If you are not sure, you probably want STEP 5B.
STEP 5A
LAN with a DHCP server
Add a lease to your existing DHCP server to reserve the IP address you
chose in STEP 3 for the SnapGear appliance’s LAN connection.
Select your Internet connection type and click Next.
If you chose to set the SnapGear appliance’s LAN connection settings
using Manual configuration, you may simply remove this address from
the pool of available addresses.
If connecting using a cable modem, select the appropriate ISP. Choose
Generic cable modem provider if unsure.
If connecting using a regular analog modem, enter the details provided
by your ISP.
Enter this same IP address as the gateway IP address to be handed out
by the DHCP server.
If connecting using an ADSL modem, select Auto detect ADSL
connection type and enter the details provided by your ISP. If auto
detection fails and you are unsure of your ADSL connection type,
contact your ISP.
Enter this same IP address as the DNS server IP address to be handed
out by the DHCP server.
Restart all the PCs on the network (this will reset their gateway and DNS
addresses).
If you have a direct connection to the Internet (e.g. a leased line), enter
the IP settings provided by your ISP.
Note: The purpose of restarting the computers is to force them to gain a
new DHCP lease. Alternatively you can use a utility such as ipconfig to
release then renew a lease, or disable and re-enable the network
connection.
Note: For detailed help for each of these options, please refer to the
User Manual.
Once the SnapGear appliance’s Internet connection has been set up,
click Next, select Reboot and click Next again.
STEP 5B
LAN with no DHCP server
Note: If you have changed the SnapGear appliance’s LAN connection
settings, it may become uncontactable at this point. The next step
describes how to set up the PCs on your network to access the
SnapGear appliance and the Internet.
A DHCP server allows PCs to automatically obtain network settings
when they start up. If your network does not have a DHCP server, you
may either manually set up each PC on your network, or set up the
SnapGear appliance's DHCP server.
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10
Click Add Server and configure the DHCP server with the following
details:
Note: If you only have several PCs, we suggest manually setting up
your network. If you have more PCs, enabling the SnapGear
appliance’s DHCP server is more scalable.
ꢀ
Gateway Address is the IP address of the SnapGear appliance’s
LAN connection, or leave it blank.
To manually set up each Windows PC on your network:
ꢀ
DNS Address is the IP address of the SnapGear appliance’s LAN
connection, or leave it blank.
Click Start -> Settings -> Control Panel and double click Network
Connections (or in 95/98/Me, double click Network).
ꢀ
WINS Address (optional) is the IP address of any existing WINS
server on your LAN.
If presented with multiple connections, right click on Local Area
Connection (or appropriate network connection) and select Properties.
ꢀ
Default Lease Time and Maximum Lease Time should generally
Select Internet Protocol (TCP/IP) and click Properties (or in 95/98/Me,
be left at their default values.
TCP/IP ->[your network card name] if there are multiple entries).
ꢀ
Initial Dynamic IP Address Range is a range of free IP
addresses on your LAN’s subnet for the SnapGear appliance to
hand out to PCs on your LAN.
Enter the following details:
ꢀ
IP address is an IP address that is part of the same subnet range
Note: For a detailed description of configuring DHCP Server Settings,
please refer to the User Manual.
as the SnapGear appliance’s LAN connection (e.g. if using the
default settings, 192.168.0.2 – 192.168.0.254).
ꢀ
Subnet mask is the subnet mask of the SnapGear appliance’s
LAN connection.
Each PC on your LAN must now be set up to use DHCP. For each PC
on your LAN:
ꢀ
Default gateway is the IP address of the SnapGear appliance’s
LAN connection.
Click Start -> Settings -> Control Panel and double click Network
Connections (or in 95/98/Me, double click Network).
ꢀ
Preferred DNS server is the IP address of the SnapGear
If presented with multiple connections, right click on Local Area
Connection (or appropriate network connection) and select Properties.
appliance’s LAN connection.
Click OK (or in 95/98/Me, Add then OK, reboot the PC if prompted to do
so).
Select Internet Protocol (TCP/IP) and click Properties (or in 95/98/Me,
TCP/IP ->[your network card name] if there are multiple entries) and
click Properties (in 95/98/Me, you may also have to click the IP Address
tab).
Perform these steps for each PC on your network.
You are now finished.
Alternatively, to activate your SnapGear appliance's DHCP server:
Launch Internet Explorer (or your preferred web browser) and navigate
to the IP address of the SnapGear appliance’s LAN connection.
The SnapGear Management Console will display.
Select DHCP Server from the Networking menu.
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¾ Common VPN Scenarios
Generally there are two common scenarios in which you will want to set
up your SnapGear appliance(s):
• LAN-to-LAN: Linking two branch offices across the Internet. For this
case we recommend using IPSec. The SnapGear VPN can operate
with both static and dynamic public (Internet) IP addresses.
For the example below we assume SnapGear appliances are installed at
either end, and both have a static public IP address, or one is static and
one is dynamic. The example tunnel will be using pre-shared keys for
authentication, aggressive mode for keying, and be established going
out through the default gateway interface. Proceed to SnapGear to
SnapGear VPN (IPSec).
Please refer to the IPSec section of the User Manual if you are
trying to set up something more complex, and for a detailed
description of all available options.
• Roaming: Connecting to your SnapGear appliance, installed at your
home or office, from a single PC at a remote location. For this case we
recommend using PPTP because the client is standard in Windows and
other operating systems, and it is quite simple to set up. Proceed to
Remote Workstation to SnapGear VPN (PPTP).
Check Obtain an IP address automatically, check Obtain DNS server
address automatically and click OK (in 95/98/Me, reboot the PC if
prompted to do so).
SnapGear to SnapGear VPN (IPSec)
You are now finished.
Perform these steps for either end of the connection. Unless instructed
otherwise, leave all options at their default settings.
STEP 1
Enable IPSec
Select IPSec from the VPN menu.
Underneath IPSec General Settings select This SnapGear has a
static IP address IPSec endpoint, or This SnapGear has a dynamic
IP address IPSec endpoint as appropriate. This is referring to the
public (Internet) IP address of this SnapGear appliance. Check with
your ISP if unsure.
Check Enable IPSec, and click Apply.
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STEP 2
Add a New IPSec Connection
STEP 4
Remote Endpoint Settings
Select the Add New Tunnel tab at the top of the window.
If you selected The remote party has a static IP address, enter the
other SnapGear appliance's public (Internet) IP address in The remote
party's IP address.
If you selected The remote party has a dynamic IP address, enter
snap@branch as the Required Endpoint ID.
Note: Please note again that this example is not suitable for setting up a
connection where both ends have dynamic IP address, for this scenario
please refer to the IPSec section of the User Manual.
Click Continue.
STEP 5
Phase 1 Settings
Enter a descriptive name for the connection in Tunnel name.
Select This tunnel will be using Aggressive mode Automatic Keying
(IKE).
Select The remote party has a static IP address or The remote party
has a dynamic IP address as appropriate. This is referring to the
public (Internet) IP address of the other SnapGear appliance. Check
with your ISP if unsure.
You must choose a Preshared Secret to authenticate the connection.
This passphrase can be any character string you like (recommended at
least 24 characters), it may contain spaces, and must be entered
identically on both SnapGear appliances.
Click Continue.
STEP 3
Local Endpoint Settings
Note: It is important that you keep this information secret, much like a
If you selected This SnapGear has a dynamic IP address IPSec
password. The preshared secret is fundamental to IPSec encryption.
endpoint, enter snap@branch as the Required Endpoint ID.
Click Continue.
Click Continue.
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STEP 6
Phase 2 Settings
Remote Workstation to SnapGear VPN (PPTP)
STEP 1
Enable PPTP Server
Select PPTP VPN Server from the Networking menu. The table below
describes the fields in the PPTP VPN Server Setup page and the
options in enabling and configuring VPN access.
Enable PPTP
Check this box to enable the establishment of
PPTP connections to your SnapGear
appliance.
IP Address(es) to
Assign VPN Clients
Enter a range of free IP addresses on your
LAN to assign to the remote connections.
Authentication
Scheme
MSCHAPv2 is the most secure and
recommended. It uses encrypted passwords.
CHAP is less secure, and similarly PAP is
even less secure, but more common. In some
cases you may have to choose them if the
default does not work.
Enter the network address and network mask for the Local Network
(this SnapGear appliance) and the Remote Network (the other
SnapGear appliance). You can check this by opening Diagnostics in a
new browser window and looking under LAN Interface, e.g. if the IP
Address is 192.168.1.1 and Netmask is 255.255.255.0, enter
192.168.1.0/255.255.255.0.
Authentication
Database
Leave this as Local unless you wish to use
another server to authenticate PPTP VPN
clients. Refer to the User Manual if this is the
case.
Note: The two LANs being connected by the IPSec connection must
have network addresses that are different to each other, e.g.
192.168.1.0/255.255.255.0 and 192.168.2.0/255.255.255.0.
Click Apply and you're done.
STEP 6
Repeat
Your SnapGear appliance is now activated for IPSec VPN. Once you
have completed the steps at each end you will be up and running.
STEP 7
Verify
Under Tunnel List in the General Settings tab, check Status to see
whether the connection is Down or Running. Status will display
Negotiating Phase 1 then Negotiating Phase 2 as the connection is
being established.
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As new VPN user accounts are added, they are displayed on the
updated Account List.
STEP 2
Add User Account(s)
Once you have set up the VPN server, select Continue.
To modify the password of an existing account, Select the account in the
Account List then enter New Password and Confirm in the Delete or
Change Password for the Selected Account field.
Similarly to delete an existing account, Select the account in the
Account List then check Delete in the Delete or Change Password for
the Selected Account field.
If you request a change to a User Account and it is successful, the PPTP
VPN Server Setup page will be displayed with the change noted. If the
change was unsuccessful, an error will be reported.
STEP 3
Configure Remote Client
At the remote sites there is generally no need for any special client
software. Your SnapGear appliance’s PPTP server supports the
standard PPTP client software included with Windows. The virtual
private network connection is simple to configure using the standard
Dial-Up Networking software. PPTP is also compatible with Linux/Unix
PPTP client software.
These instructions will cover a Windows 2000 client. Please refer to the
SnapGear User Manual if you have a different operating system.
Click Start, Settings, Network and Dialup Connections. Choose
Make New Connection.
Before remote users can set up a VPN tunnel to the SnapGear
appliance’s PPTP server, they must have user accounts set up. The
field options in the Add New Account are detailed below.
Username
This User Name is required for VPN authentication
only. The name selected is case sensitive (for example
Jimsmith is not the same as jimsmith).
Windows
Domain
Optional. Most Windows clients expect you to specify a
domain name in upper case.
Password
Confirm
Enter the password for the remote VPN user.
Re-enter the password to confirm.
Choose Connect to a private network through the Internet. Click
Next.
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Enter the SnapGear appliance’s public (Internet) IP address in the
Destination Address and click Next. Select the Connection
Availability that you require on the next window and click Next, which
will display the final window in this wizard.
¾ Terms and Conditions SnapGear Warranty
Standard Warranty
Choose a name for your new VPN connection, e.g. My Office VPN.
SnapGear, Inc., its parent, affiliates and subsidiaries, (collectively,
"SnapGear") warrant your SnapGear product to be in good working order
and to be free from defects in workmanship and material (except in
those cases where the materials are supplied by the Purchaser) under
normal and proper use and service for the period of one (1) year from
the date of original purchase from an Authorized SnapGear reseller. In
the event that this product fails to meet this warranty within the
applicable warranty period, and provided that SnapGear confirms the
specified defects, Purchaser's sole remedy is to have SnapGear, in
SnapGear's sole discretion, repair or replace such product at the place
of manufacture, at no additional charge other than the cost of freight of
the defective product to and from the Purchaser. Repair parts and
replacement products will be provided on an exchange basis and will be
either new or reconditioned. SnapGear will retain, as its property, all
replaced parts and products. Notwithstanding the foregoing, this
hardware warranty does not include service to replace or repair damage
to the product resulting from accident, disaster, abuse, misuse, electrical
stress, negligence, any non-SnapGear modification of the product
except as provided or explicitly recommended by SnapGear, or other
cause not arising out of defects in material or workmanship. This
hardware warranty also does not include service to replace or repair
damage to the product if the serial number or seal or any part thereof
has been altered, defaced or removed. If SnapGear does not find the
product to be defective, the Purchaser will be invoiced for said inspection
and testing at SnapGear's then current rates, regardless of whether the
product is under warranty.
Your client machine should be connected to the Internet in the normal
way (dialout, ADSL, cable modem etc.).
Enter the Username and Password set up earlier and click the
Connect button.
After you have been authenticated to the network, you can check your e-
mail, use the office printer, access shared files and browse the network –
as if you were physically connected to the LAN.
To disconnect the VPN tunnel connection to the remote SnapGear
appliance double click on the Dial-Up Networking icon in the Windows
task bar and close the connection.
STEP 4
Verify
Your VPN connection is easily verified by attempting a connection as
above. Once the connection has succeeded your client’s Windows task
bar will contain a Dial-Up Networking icon and will flash to indicate
activity. You may also double click this icon to see further statistics.
21
22
Extended Four Year Warranty
Limitation of Liability
If Purchaser buys Extended Warranty at time of purchase of the product
or within thirty (30) days from date of original purchase, the period of
warranty will be extended by three (3) additional years to a total of four
(4) years.
No action, regardless of form, arising from this warranty may be brought
by either party more than two (2) years after the cause of action has
occurred. Purchaser expressly agrees that SnapGear's liability, if any,
shall be limited solely to the replacement or repair of the product in
accordance with the warranties specifically and expressly set forth
herein. The remedies of the Purchaser are the exclusive and sole
remedies available, and, in the event of a breach or repudiation of any
provision of this agreement by SnapGear, the Purchaser shall not be
entitled to receive any incidental damages as that term is defined in
Section 2-715 of the Uniform Commercial Code. SnapGear waives the
benefit of any rule that disclaimer of warranty shall be construed against
SnapGear and agrees that such disclaimers herein shall be construed
liberally in favor of SnapGear. THE FOREGOING WARRANTIES ARE
THE SOLE AND EXCLUSIVE WARRANTIES GIVEN IN CONNECTION
WITH THE PRODUCT AND THE HARDWARE. SNAPGEAR DISCLAIMS
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING
WITHOUT LIMITATION, ANY WARRANTIES AS TO THE SUITABILITY
OR MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR
PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS.
SNAPGEAR DOES NOT PROMISE THAT THE PRODUCT IS ERROR-
FREE OR WILL OPERATE WITHOUT INTERRUPTION. IN NO EVENT
SHALL SNAPGEAR BE LIABLE FOR ANY LOST OR ANTICIPATED
PROFITS, OR ANY INCIDENTAL, EXEMPLARY, SPECIAL OR
CONSEQUENTIAL DAMAGES, REGARDLESS OF WHETHER
SNAPGEAR WAS ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
Return Procedure
If this product requires service during the applicable warranty period, a
Return Materials Authorization (RMA) number must first be obtained
from SnapGear. Product that is returned to SnapGear for service or
repair without an RMA number will be returned to the sender
unexamined. Product should be returned, freight prepaid, in its original
or equivalent packaging, to an authorized SnapGear Service Center.
Proof of purchase date must accompany the returned product and the
Purchaser shall agree to insure the product or assume the risk of loss of
damage in transit. Contact SnapGear for further information.
Technical Support
Purchaser is entitled to thirty (30) days free telephone support (USA
ONLY) and thirty (30) days free e-mail support (world wide) from date of
purchase provided that the Purchaser first register their product(s) with
SnapGear either via filling in and posting or faxing the form found in the
Quick
Install
Guide,
or
filling
in
the
on-line
form
Telephone and e-mail
support is available from 9:00 AM to 5:00 PM, Mountain Time.
SnapGear's standard warranty includes free access to SnapGear's
Knowledge Base as well as any application notes, white papers and
other on-line resources that may become available from time to time.
SnapGear reserves the right to discontinue all support for products that
are no longer covered by warranty.
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SNAPGEAR END USER LICENSE AGREEMENT
IMPORTANT
READ BEFORE USING THE ACCOMPANYING SOFTWARE
ENTIRE AGREEMENT. This EULA constitutes the entire agreement between you and SnapGear with respect to the
Software, and supersedes all other agreements or representations, whether written or oral. The terms of this EULA can only
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Should you have any questions concerning this EULA, or if you desire to contact SnapGear for any reason, please contact
the SnapGear representative serving your company.
YOU SHOULD CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THE
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LIMITED TO, LOST OR ANTICIPATED PROFITS, LOSS OF USE, LOSS OF DATA, OR ANY INCIDENTAL, EXEMPLARY
SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER UNDER CONTRACT, TORT, WARRANTY OR OTHERWISE
ARISING FROM OR IN CONNECTION WITH THIS EULA OR THE USE OR PERFORMANCE OF THE SOFTWARE. IN NO
EVENT SHALL SNAPGEAR BE LIABLE FOR ANY AMOUNT IN EXCESS OF THE LICENSE FEE PAID TO SNAPGEAR
UNDER THIS EULA. SOME STATES AND COUNTRIES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU.
U.S. GOVERNMENT RESTRICTED RIGHTS. The Software and related documentation are provided with Restricted Rights.
Use, duplication, or disclosure by the Government is subject to restrictions set forth in subparagraph (c) (1) (ii) of the Rights in
Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c) (1) and (2) of the Commercial
Computer Software – Restricted Rights at 48 C.F.R. 52.227-19, as applicable, or any successor regulations.
TERM AND TERMINATION. This EULA is effective until terminated. The EULA terminates immediately if you fail to comply
with any term or condition. In such an event, you must destroy all copies of the Software. You may also terminate this EULA
at any time by destroying the Software.
25
26
NOTES
¾ Contact Details
USA
Australia
7984 South Welby Park Drive
Suite #101
West Jordan, UT 84088
USA
825 Stanley St
Woolloongabba
QLD 4102
Australia
Phone +1 801 282 8492
Phone +61 7 3435 2888
Fax
+1 801 282 8496
Fax
+61 7 3891 3630
¾ Product Registration
For prompt product registration please go to the SnapGear website at:
You will require a current email address to register your product.
Part Number: 520072-00
January 23, 2004
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